Elf Training: The Harrogate Father Christmas Experience is an Elf training sing along show with Father Christmas and Tinsel the Elf. On arrival, you will be welcomed into the Elf Village by our North Pole Elves. You will be registered and taken to the Elf Coco Cafe where children will have some Elf School Activities to complete before they enter Elf School. Families will also have the option to purchase refreshments in the Elf Coco Cafe during this first part of the experience, as well as have ample time to use the facilities if required. Families will then be invited through to the Christmas Tipi via stops in Elf School, the Enchanted Forest, and Elf Village. You will then arrive at the Tipi for your elf training with Father Christmas and Tinsel the Elf. When all elf jobs have been completed Father Christmas will invite families up to meet him and everyone will have the opportunity to take a photo with Father Christmas. All children will receive an elf training certificate and a Christmas gift. Once families have met Father Christmas they will be able to leave full of Christmas magic and have time to play and take photos in Santa's sleigh! Relaxed Show: As above, but with a flexible schedule and reduced sound and lighting, giving children with sensory conditions or additional needs a more relaxed experience all round. Codebreakers: As above, but aimed at older primary aged children and their families, with codes and puzzles to solve as a family or whole audience in order to complete a secret mission.

Yes, we recommend booking in advance to avoid disappointment. All tickets must be purchased online prior to the event start time. Any spaces available on the day can be purchased online prior to arrival.

Yes, all adults and children attending require a ticket. This includes ‘babes in arms’ up to 18 months old who are welcome to come along for free but will not receive a gift. (NB, if you would like your baby to receive a gift and certificate, please purchase a child ticket for them.) All tickets must be purchased online prior to the event start time. Any spaces available on the day can be purchased online prior to arrival right up until the start time of the event.

We like to go above and beyond to make sure the show is accessible to everyone who would like to attend. Wheelchair users: You will be asked if you require wheelchair or adapted pushchair access on your booking form. Please ensure you fill this in correctly as space is limited in some areas of the experience and we need to be aware in advance. If you have any further special requests, please do contact us and our elves would be delighted to help you. Relaxed / Quiet Shows The first show on Sunday 8th December is reserved for families with children with sensory or special educational needs, along with their siblings and grown ups. Please follow the separate link on the page above to book this show. We are also working with local Harrogate charity The Unity to spread the Christmas magic to as many families as we can this year who may not normally be able to access the show.

Babes in arms up to 18 months of age are welcome free of charge and be able to join in your family photo with Father Christmas. However, if you would like your little one to receive a gift and personalised visit with Father Christmas, please purchase a child ticket for them.

We are unable to accommodate pushchairs inside the venue. All babies and younger children will need to be carried in arms or in suitable carriers as required throughout the experience. There will be a sheltered area to leave pushchairs and prams outside the venue, however, these are left at your own risk. If you can leave your pushchair at home or in your car we would strongly recommend this.

Yes. There are facilities on site at the Cedar Court Hotel.

Please arrive promptly at your experience start time as stated on your ticket. If you arrive before this time, you will be asked to queue up in the Elf School Line. At your start time, Elf School registration activities commence. This takes place in the Elf Cocoa Cafe where you will also have the opportunity to enjoy drinks and cookies and also use the facilities before moving through to Elf School itself.

If a child in your party is unable to attend please let the Elves know and they can arrange for gifts to be taken away with family/friends who are attending. Where possible Father Christmas will be able to record a greeting on a device for family/friends to pass on to any children unable to attend.

There is free parking available in both the front and back car parks at the Cedar Court Hotel. Please make sure you register your vehicle registration with the elves on arrival to avoid being charged. The elves will remind you, don’t worry!

Your tickets will be emailed to you once purchased. You will need to show your tickets on arrival so that our elves can scan them to register you. You can show your tickets on your device, or print them out if you prefer. If you’ve lost your tickets or can’t find your email, please contact us before the event. On the day, please bring along some form of ID for the booker and our elves will be pleased to help you.

You’ll be able to purchase drinks and snacks at the Elf Cocoa Cafe in the Elf Village during your Elf School registration activities. To extend your festive celebrations after the show, you may wish to book a table for brunch, lunch or drinks at the Cedar Court Hotel. Please book direct with the hotel if required.

No photography or filming is permitted during the show. However, there will be opportunities to take photographs with the characters and Father Christmas at the end of the experience.

Please select the T&Cs option at the top of these FAQs to read all our terms and conditions for booking and attending the Harrogate Father Christmas Experience.

Our Christmas Community Fund helps us to run our Christmas Community Projects in Harrogate.  If you wish to make an optional donation, you can do so at checkout when purchasing your tickets.  Donating in optional and you can select zero as the amount to opt out. You can find out more about our projects here.

We use Ticket Tailor as our ticket selling platform. All ticket sales and payments are managed by Ticket Tailor. We chose Ticket Tailor because their ethos matched ours. For every ticket sold, they donate 1p to their climate charity partners. You can find out more about this here.

Contact us and our elves will get back to you as soon as they can.

All tickets must be purchased in advance and are non-refundable. If you made an error during booking, please contact us within 24 hours of booking so that we can put any errors right. If you need to change the date or time of your ticket, we are happy to transfer your whole booking free of charge, subject to availability.

Cancelling by you, the guest: Your tickets are non-refundable. If you are unable to attend, for whatever reason, you may choose to pass your tickets on to others. If this is the case, please ensure they contact us so that we have the correct details for Father Christmas. If one of your party is poorly and cannot attend, please let our elves know on arrival. They can arrange for gifts to be taken away with family/friends who are attending. Where possible Father Christmas will be able to record a greeting on a device for family/friends to pass on to any children unable to attend. Cancellation or postponement by us: In the unlikely event that a performance has to be postponed or cancelled less than halfway through a show, you will be offered a full refund if alternative dates cannot be arranged. Please see our full T&Cs below for more details.

No photography or filming is permitted by you during the show. However, there will be opportunities to take photographs with the characters and Father Christmas at the end of the experience.

1. Definitions 1.1 In these terms and conditions the following words shall have the meanings set out below: “Enchantica’s” means Fantasy Kids Clubs LTD t/a Enchantica’s 07447529 “Contract” means any contract for the purchase of Tickets made between you and Enchantica’s. “Confirmation” means the confirmatory note sent to you by Enchantica’s setting out the following details:(i) your booking reference;(ii) details of all Tickets purchased, including the event, venue, date, time and (iii) the Contract price. “Tickets” means tickets offered for sale by the Enchantica’s for attending a live experience. 1.2 The headings in these terms and conditions are for convenience only and shall not affect their interpretation. 2. Our Contract with You 2.1 These terms and conditions govern all Contracts. 2.2 Your Contract with the Enchantica’s will be concluded as follows: 2.2.1 Completion of the Booking (including, for the avoidance of doubt, the provision of your credit or debit card details, cash or cheque) shall constitute an offer by you to purchase Tickets subject to these terms and conditions. 2.3 The prices and availability of the Tickets are specified on Enchantica’s booking website. 2.4 You are entirely responsible for presenting your details correctly at the time of booking. You warrant that all details supplied by you are true and accurate. If there are any changes to your details once your booking is concluded, then it is your responsibility to inform Enchantica’s. 2.5 Where a person makes a booking on behalf of a party, that person accepts these terms and conditions on behalf of all members of the party and is responsible for all payments due from the party. 2.6 Enchantica’s reserves the right to place restrictions on the volume of any Tickets ordered. 2.7 It is your responsibility to check that the Tickets issued to you are accurate. 2.8 Tickets sold by may not, without written consent of Enchantica’s, be resold for commercial purposes or at a premium by anyone other than the promoter, venue management or one of their authorised sub-agents. If a ticket is sold in breach of this condition, it will become void and the bearer of the ticket will be refused admission. We reserve the right to cancel tickets re-sold or transferred for profit or commercial gain and without prior notice. 3. Terms of Payment 3.1 All Tickets must be paid for in full at the time of booking including any applicable delivery charges. 3.2 If the Tickets are being paid for with a third-party credit/debit card you must provide Enchantica’s with written authorisation from the cardholder. 4. Delivery All tickets are emailed as e-tickets directly to the email address you provide. 5. Alterations and Cancellations 5.1 Enchantica’s does not permit Tickets to be refunded after purchase, except where a performance has been cancelled or abandoned when less than half the performance has taken place. Where monies are refunded, such refunds are limited to the face value of the Tickets purchased. 5.2 Tickets may be exchanged for later performances (if the show has more than once performance) provided that Enchantica’s receives at least 24 hours before the performance (7 days for group bookings) is due to take place. An additional booking fee will be payable by you for this service. 5.3 All Tickets are sold subject to Enchantica’s right to make any alterations in the show or arrangements advertised on Enchantica’s website or elsewhere which are rendered necessary by an unavoidable cause. 6. Liabilities of Enchantica’s 6.1 Subject to Clause 6.3 below, Enchantica’s will only be liable to you for direct losses arising as a result of: (i) a breach of these terms and conditions by Enchantica’s; and (ii) any fraudulent statement or negligent act by Enchantica’s arising under or in connection with the Contract. 6.2 Enchantica’s total liability under clause 6.1 above shall be limited to the total face value of the Tickets. 6.3 Nothing in this Clause 6 or these terms and conditions excludes or limits the liability of Enchantica’s for death or personal injury caused by Enchantica’s negligence or for fraud. 6.4 Enchantica’s will not be liable in any way if an event or performance is abandoned after more than half of it has taken place due to any factors which are beyond Enchantica’s reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond Enchantica’s reasonable control: (i) acts of God, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost; (ii) force majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions; (iii) Power failure and failure of sound or lighting equipment. 6.5 Enchantica’s will also not be liable for any losses incurred by you in connection with your use of Enchantica’s website or booking website, for any delay in using or your inability to use the website, for any information or Tickets obtained through the website or by users of the website. 7. Website Use 7.1 Enchantica’s website and booking website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. 7.2 All contents of this website, including any software, are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without the prior consent of Enchantica’s other than temporarily in the course of using Enchantica’s booking service. 7.3 You are not permitted to link to or use all or any part of Enchantica’s website for any reason which is unlawful, defamatory, harmful obscene or objectionable and, in particular, you are not permitted to transmit anything which, in Enchantica’s opinion, harms its business or in any way offends other users or persons. 7.4 You are also not permitted to alter Enchantica’s website in any way or transmit to Enchantica’s website, any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment. 8. Links to Third Party Sites Enchantica’s website may contain hyperlinks to websites operated by parties other than Enchantica’s. The operation of such websites is outside Enchantica’s control, and you proceed at your own risk. Enchantica’s does not endorse or sponsor and is not liable for the products, services or content you access through any linked site. 9. Data Protection Enchantica’s will collect, use, store and disclose your personal details in accordance with our Privacy Policy. 10. Entire Agreement It is the intention of Enchantica’s that all terms of the Contract between Enchantica’s and you are contained in these Terms and Conditions. If you wish to rely on any variation of these terms, you must ensure that such variation is in writing and signed by you and on behalf of Enchantica’s before any Contract is made. 11. Safety and Enjoyment 11.1 Enchantica’s reserves the right to refuse admission and may request any Ticket holders to leave (taking any such appropriate action which it considers to be necessary to enforce this right) before or during performances if it considers it to be necessary or desirable to do so. Enchantica’s may also, on certain occasions, conduct security searches to ensure your safety. 11.2 Every effort will be made by Enchantica’s to admit latecomers at a suitable break in the event or performance. 11.3 Enchantica’s cannot permit canned, glass containers, glassware or crockery to be brought into the show area. 11.4 Mobile phones, pagers and watches must be silenced before entering the show area. 11.5 To be admitted you must be in possession of a valid Ticket. 11.6 Whilst all content is age-appropriate to the age range specified in the event information, the element of surprise is sometimes used as part of Enchantica’s performances. 11.7 Enchantica’s or any permitted third parties may carry out general filming (moving & still images) and sound recording in or about the venue. By purchasing Tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment. 11.8. You may not take photographs during the performance or film any part or the show or performance. (Please note, there will be opportunities after the experience to take photographs with Father Christmas and other characters from the show). 12. Governing Law These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.