Bookings may be cancelled and refunded within 14 days of purchase if the request is made more than 14 days prior to the festival date. Payment will not be refunded in any other circumstances.

If you have booked in error or purchased the wrong type or number of tickets, you must notify us within 14 days of purchase to ask for a cancellation / refund and then rebook your tickets, subject to availability. However, if you booking was made within 14 days of the festival date, we are unable to offer a cancellation / refund.

Cancelling by you, the guest:

Your tickets are non-refundable. If you are unable to attend, for whatever reason, you may choose to pass your tickets on to others. If this is the case, please inform us so that we can update the main contact details on the booking.

Cancellation or postponement by us:

In the event that the festival has to be postponed or cancelled before the start of the event, you will be offered a full refund.

In the event of the festival has to be abandoned during the event (for any reason) the festival will deemed to have been held and no refunds will be possible.

Please see our full T&Cs below for more details.

You may take photos or videos for personal use, but please refrain for photographing children not within your group.

If you wish to take photos or videos for press / professional purposes, please contact us in advance.

Please note, Enchantica’s will be arranging professional filming and photography at the event and by booking a ticket you consent to being filmed / photographed and for your images to be used by Enchantica’s and/or their media sponsors or other third parties in relation to the event.

1. Definitions

1.1 In these terms and conditions the following words shall have the meanings set out below:

“Enchantica’s” means Fantasy Kids Clubs LTD t/a Enchantica’s 07447529
“Contract” means any contract for the purchase of Tickets made between you and Enchantica’s.
“Confirmation” means the confirmatory note sent to you by Enchantica’s setting out the following details:(i) your booking reference;(ii) details of all Tickets purchased, including the event, venue, date, time and (iii) the Contract price.
“Tickets” means tickets offered for sale by the Enchantica’s for attending a live experience.
1.2 The headings in these terms and conditions are for convenience only and shall not affect their interpretation.

2. Our Contract with You

2.1 These terms and conditions govern all Contracts.

2.2 Your Contract with the Enchantica’s will be concluded as follows:

2.2.1 Completion of the Booking (including, for the avoidance of doubt, the provision of your credit or debit card details, cash or cheque) shall constitute an offer by you to purchase Tickets subject to these terms and conditions.

2.3 The prices and availability of the Tickets are specified on Enchantica’s booking website.

2.4 You are entirely responsible for presenting your details correctly at the time of booking. You warrant that all details supplied by you are true and accurate. If there are any changes to your details once your booking is concluded, then it is your responsibility to inform Enchantica’s.

2.5 Where a person makes a booking on behalf of a party, that person accepts these terms and conditions on behalf of all members of the party and is responsible for all payments due from the party.

2.6 Enchantica’s reserves the right to place restrictions on the volume of any Tickets ordered.

2.7 All children under 18 must be accompanied by an adult over the age of 21. There should be no more than four under 18s per adult over 21 on your booking. 

2.8 It is your responsibility to check that the Tickets issued to you are accurate.

2.9 Tickets sold by may not, without written consent of Enchantica’s, be resold for commercial purposes or at a premium by anyone other than the promoter, venue management or one of their authorised sub-agents. If a ticket is sold in breach of this condition, it will become void and the bearer of the ticket will be refused admission. We reserve the right to cancel tickets re-sold or transferred for profit or commercial gain and without prior notice.

3. Terms of Payment

3.1 All Tickets must be paid for in full at the time of booking including any applicable delivery charges.

3.2 If the Tickets are being paid for with a third-party credit/debit card you must provide Enchantica’s with written authorisation from the cardholder.

4. Delivery

All tickets are emailed as e-tickets directly to the email address you provide.

5. Alterations and Cancellations

5.1 Bookings may be cancelled and refunded within 14 days of purchase if the request is made more than 14 days prior to the festival date. Payment will not be refunded in any other circumstances.

5.2 Once a booking has been made the ticket quantities cannot be changed. We cannot part cancel/refund bookings. If fewer tickets are required, a full cancellation and rebooking will be necessary, subject to availability. If more tickets are required, simply purchase additional tickets in a new booking.

5.3 It is the responsibility of the ticket purchaser to check their tickets and the information in their booking confirmation as mistakes cannot always be rectified.

5.4 In the event of the festival has to be abandoned during the event (for any reason) the festival will deemed to have been held and no refunds will be possible.

5.5 If the event is cancelled prior to the event starting Enchantica’s will automatically refund tickets booked from the website (online bookings) back to the payment card used in the original transaction.

5.6 All Tickets are sold subject to Enchantica’s right to make any alterations in the show or arrangements advertised on Enchantica’s website or elsewhere which are rendered necessary by an unavoidable cause.

5.7 Due to limited event capacity, we reserve the right to stop the sale of disabled tickets (by marking them as sold-out) at the point where we feel the event resources would be compromised if we continued with sales.

6. Liabilities of Enchantica’s

6.1 Subject to Clause 6.3 below, Enchantica’s will only be liable to you for direct losses arising as a result of:

(i) a breach of these terms and conditions by Enchantica’s; and
(ii) any fraudulent statement or negligent act by Enchantica’s arising under or in connection with the Contract.
6.2 Enchantica’s total liability under clause 6.1 above shall be limited to the total face value of the Tickets.

6.3 Nothing in this Clause 6 or these terms and conditions excludes or limits the liability of Enchantica’s for death or personal injury caused by Enchantica’s negligence or for fraud.

6.4 Enchantica’s will not be liable in any way if an event or performance is abandoned after it has started due to any factors which are beyond Enchantica’s reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond Enchantica’s reasonable control:

(i) acts of God, which include earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost;
(ii) force majeure which includes war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes and civil commotions;
(iii) Power failure and failure of sound or lighting equipment.
6.5 Enchantica’s will also not be liable for any losses incurred by you in connection with your use of Enchantica’s website or booking website, for any delay in using or your inability to use the website, for any information or Tickets obtained through the website or by users of the website.

7. Website Use

7.1 Enchantica’s website and booking website is for your own personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

7.2 All contents of this website, including any software, are protected by intellectual property rights and other related rights. No part of this website may be reproduced in any form (electronically or otherwise) without the prior consent of Enchantica’s other than temporarily in the course of using Enchantica’s booking service.

7.3 You are not permitted to link to or use all or any part of Enchantica’s website for any reason which is unlawful, defamatory, harmful obscene or objectionable and, in particular, you are not permitted to transmit anything which, in Enchantica’s opinion, harms its business or in any way offends other users or persons.

7.4 You are also not permitted to alter Enchantica’s website in any way or transmit to Enchantica’s website, any material containing software viruses or files which may damage or disrupt the good working order of computer or telecommunications equipment.

8. Links to Third Party Sites

Enchantica’s website may contain hyperlinks to websites operated by parties other than Enchantica’s. The operation of such websites is outside Enchantica’s control, and you proceed at your own risk. Enchantica’s does not endorse or sponsor and is not liable for the products, services or content you access through any linked site.

9. Data Protection

Enchantica’s will collect, use, store and disclose your personal details in accordance with our Privacy Policy.

10. Entire Agreement

It is the intention of Enchantica’s that all terms of the Contract between Enchantica’s and you are contained in these Terms and Conditions. If you wish to rely on any variation of these terms, you must ensure that such variation is in writing and signed by you and on behalf of Enchantica’s before any Contract is made.

11. Safety and Enjoyment

11.1 Enchantica’s reserves the right to refuse admission and may request any Ticket holders to leave (taking any such appropriate action which it considers to be necessary to enforce this right) before or during the festival if it considers it to be necessary or desirable to do so. Enchantica’s may also, on certain occasions, conduct security searches to ensure your safety.

11.2 To be admitted you must be in possession of a valid Ticket. Valid tickets or ticket codes are only accepted at entry.

11.3 Tickets are exchanged for access wristbands on first entry into the festival. Each member of the audience must be wearing a valid wristband at all times during the event. We cannot be held liable for any tickets/wristbands which are lost or stolen.

11.4 Once your wristband has been issued, you may exit the festival area to access your car or local amenities and return to the festival showing your wristband to gain re-entry. 

11.5 You may not swap wristbands with another person. Anyone attempting to gain re-entry with a wristband deemed to be swapped will be refused re-entry.

11.6 If we suspect a ticket/ticket code may not belong to you we may ask you to prove your identity or quote details from the original booking.

11.7 Adult ticket holders will be asked for ID at the gate or at the bar if they look under 25. If they cannot prove that they are over 18, a child wristband will be issued and refused alcohol sales.

11.8 Children must be supervised by an adult at all times. You are responsible for the children with your group at all times. 

11.9 Disabled tickets admit one adult or child plus their carer over the age of 16. Disabled ticket holders may be asked to provide acceptable proof of disability as detailed in the FAQs above to gain entry. The disabled person and their carer must enter the festival at the same time. The carer must assist and carry out full ‘duty of care’ for the disabled person, at all times. If it is felt that the position of the carer and their role of ‘duty of care’ is compromised (eg. excessive alcohol consumption), this could lead to relevant parties being asked to leave the event. Both carer and the disabled person should be aware of this statement.

11.10 Enchantica’s cannot permit glass containers, glassware, metal cutlery, or crockery to be brought into the festival area.

11.11 You may bring your own sealed bottles / cans of water or soft drinks into the festival site. Security will be conducting searches and bag checks on the gate and you will be asked to dispose of any opened or unsealed drinks prior to entering the festival site. No alcohol is permitted to be bought onto the festival site. Only alcohol purchased at the licensed bar may be consumed on site.  Please note that continually leaving and re-entering the festival after replenishing yourself with alcohol is not allowed and security reserve the right to refuse entry if they deem you to have been ‘preloading’.

11.12 You are welcome to bring your own cold food and snacks from home into the festival site to enjoy a picnic. You may not bring in hot food or attempt to cook your own food on site. You may not bring in hot food or drinks purchased from fast food or other establishments outside of the festival site, or arrange food deliveries to be consumed on site. Hot food and drink will be available to purchase at food stalls and the bar within the festival site.

11.13 You may exit the festival site to access your, have a picnic in the surrounding area or walk into Knaresborough to access alternative food and drink options if you prefer and re-enter the festival site with your wristband.

11.13 Food stalls and a licensed bar will be on the festival site. The food traders cannot guarantee to cater for all special dietary requirements, lifestyle choices or those with allergies or food intolerances. If necessary, you will be able to leave and re-enter the festival site in order to cater to your needs.  

11.15 You are welcome to bring your own chairs / blankets to sit on during the festival. For health and safety reasons, all chairs / blankets must be removed from the main audience area in front of the stage after 5pm when the main stage acts will commence. You may still use your chairs in other areas. 

11.16 Whilst Summer Fest is a family friendly festival, Enchantica’s cannot be held responsible for any language, including swear words, used by performers. 

11.17 Enchantica’s or any permitted third parties may carry out general filming (moving & still images) and sound recording in or about the venue. By purchasing Tickets you consent to you and your party being included in and to the exploitation of such films and recordings without payment.

11.18 Enchantica’s has a zero tolerance policy on drugs and dangerous behaviour and reserves the right to contact the authorities or ask you to leave if you disregard this policy.

11.19 Smoking or vaping is only permitted in designated areas within the festival site and we request that you respect the family friendly nature of the festival and the people around you. You may exit the site and re-enter showing your wristbands but we request that you respect the surrounding areas and users of those areas.

11.20 No dogs or other pets are allowed on the festival site. Guide Dogs and Hearing Dogs are not pets and are welcome at the festival. 

12. Governing Law

These terms and conditions and any Contract concluded incorporating these terms and conditions shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English Courts.